Exchanges, Returns & Refunds Policy

Exchanges, Returns and Refunds Policy

At Lumiere, customer satisfaction is our top priority. We strive to ensure that your shopping experience is seamless and enjoyable. However, if you are not completely satisfied with your purchase, please review our exchanges, returns and refund policy below.


Eligibility for Exchanges and Refunds
1. Timeframe:
- Requests for exchanges or refunds must be made within **2 days** of receiving your order.
2. Condition:
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Items that have been altered, damaged, or show signs of wear are not eligible.


Items Not Eligible for Exchange or Refund
- Customized or personalized items.
- Items marked as **final sale** or on clearance.
- Intimate wear or accessories for hygiene reasons.

Exchange Process
1. Submit a Request:
- Contact our customer service on Whatsapp within 2 days of receiving your item.
2. Approval:
- Once approved, we will guide you through the return shipping process.
3. Shipping:
- The customer is responsible for shipping costs related to exchanges unless the item received was defective or incorrect.
4. Processing:
- Upon receiving the returned item, we will inspect it and ship the replacement item within **5-7 business days**.

Refund Process
1. Submit a Request:
- Contact us on Whatsapp with your order details and reason for the refund request.
2. Approval:
- If approved, you will need to return the item to us.
3. Refund Timeline:
- Refunds will be processed within **7-10 business days** after we receive and inspect the returned item.
4. Method of Refund:
- Refunds will be issued to your original payment method. If unavailable, store credit may be provided.


Defective or Incorrect Items
- If you receive a defective or incorrect item, please notify us immediately. We will arrange for a free replacement or full refund after verification.


Important Notes
- Please ensure all returns are securely packaged to prevent damage during transit.
- We are not responsible for lost or damaged returns due to improper packaging or carrier mishandling.
- Proof of purchase (receipt or order confirmation) is required for all exchange or refund requests.



For any questions or concerns regarding exchanges or refunds, feel free to reach out to our support team through Whatsapp. We are here to help!